SportsTrainerConnect Privacy Policy
The privacy of your data is important to us. While SportsTrainerConnect processes your data, we’ll only ever access your account to help you with a problem or resolve a software bug. We’ll never open any uploaded files unless you ask us to. We log access to all accounts by IP address, browser and operating system so we can verify unauthorized access (for as long as the logs are kept).
Identity & Access
When you sign up for SportsTrainerConnect, we ask for your name, company name, email address,so we can send invoices, updates, and other essential information. When you invite a new user, we ask for their name and email address so we can verify their access to your account. We’ll never sell your personal info to third parties, and we won’t use your name or company in marketing statements unless you’ve publicly shared the information or expressly provided us permission.
When you write or call SportsTrainerConnect with a question or to ask for help, we may access your account to assist with our response and we’ll keep that correspondence, and the email address, for future reference. When you browse our marketing pages and use SportsTrainerConnect, we aggregate general browsing data for statistical purposes only (like for measuring conversion rates, to test new designs, and to determine which features are utilized the most). Users of SportsTrainerConnect can store any type of information in SportsTrainerConnect, but SportsTrainerConnect does not share that data or generally know what type of data you or other users are storing. The data is only used by the account owner and invited users as they intend to use it.
The only times we’ll ever share your info:
- To provide products or services you’ve requested, with your permission.
- To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
- If SportsTrainerConnect is acquired by or merged with another company, besides our parent company,we’ll notify you well before any info about you is transferred and becomes subject to a different privacy policy.
You always have the right to access the personal information we store about you. You can review the personal information you provide to us and make any desired changes to the information, or to the settings for your SportsTrainerConnect account, at any time by logging into your account on the website and editing the information on your Profile page. You may also contact us at support@SportsTrainerConnect.net to make any such request.
Law Enforcement
While we may be required to disclose your personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements, SportsTrainerConnect won’t otherwise hand your data over to law enforcement unless a court order says we have to. And unless we’re legally prevented from it, we’ll always inform you when such requests are made.
Cookies
In order to improve our services and the website, and provide more convenient, relevant experiences to you, we and our vendors may use “cookies”, “web beacons”, and similar devices to track your activities.
SportsTrainerConnect also contains embedded ‘share’ buttons to enable Users to share content through social networks, such as Facebook and Twitter. These sites may set a cookie when you are logged in to their service. We do not control the setting of cookies from these websites. Please check the third-party websites for more information about their cookies and how to manage them.
Encryption
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted.
Third Parties
SportsTrainerConnect uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to provide you with our services. A current list of vendors is available upon request.
Deleted Data
Because we frequently have former clients return to SportsTrainerConnect, should you cancel your account, we keep your data on our servers in case you decide to reinstate your account. Should you prefer to have your data purged, you can specifically request to have your data deleted by contacting us at support@SportsTrainerConnect.net.
Additional information concerning the management of data under the new GDPR regulations can be found below under the GDPR Readiness section.
Breach Notifications
SportsTrainerConnect has an internal, documented Breach Notification Process. Externally, we will be updating our Terms of Service to include a more detailed description of our notification protocol in the event of a data breach.
POPIA and Data Protection Readiness
The Protection of Personal Information Act (POPIA) is a comprehensive data protection law in South Africa designed to regulate the processing of personal information and protect the privacy of individuals. POPIA became effective on July 1, 2021.
Any organization with a presence in South Africa or any company that processes personal information of South African residents will be impacted by this regulation. Any business that processes the personal information of South African citizens and residents must comply with POPIA.
SportsTrainerConnect has reorganized our Privacy Policy to ensure that we, and our users, are able to honor the rights of South African customers over their personal information.
SportsTrainerConnect is creating tools and processes to assist customers with fielding requests from their clients who ask to manage their information in SportsTrainerConnect databases. Identified consumer data will be managed according to the provisions of POPIA and with your approval, the customer.
As a customer ('responsible party' under POPIA terminology), you are responsible for ensuring compliance with the key requirements of POPIA. This includes notifying individuals of how you handle their personal information, obtaining their consent where appropriate, addressing their requests for access to their information, etc.
SportsTrainerConnect will provide you with assistance in meeting those requirements where possible and appropriate. For example, SportsTrainerConnect may provide you with tools and processes to assist you in honoring individuals’ requests, including requests for data access, rectification, and deletion. However, please note that you remain responsible for compliance with these requirements.
Changes & Questions
SportsTrainerConnect may update this policy as necessary and we’ll notify you about significant changes by emailing the account owner or by placing a prominent notice on our site. Should you have questions about this policy, you can contact us at support@SportsTrainerConnect.net by mail.
SportsTrainerConnect HQ